Jacob D. is an accomplished operations and incident management leader with over 20 years of experience in process optimization and risk mitigation across SaaS, military, and government sectors. They have a proven track record of driving efficiency, having achieved significant reductions in operational costs and resolution times through strategic initiatives and cross-functional leadership. Jacob holds a Bachelor’s degree in Public Service and Public Policy from Arizona State University and a Master of Science in Operations Management from the University of Arkansas, complemented by an Associate's degree in Organizational Leadership from Hawaii Pacific University. Currently, Jacob serves as a Principal Technical Escalation Manager at LiveRamp, where they enhance operational continuity and develop scalable escalation frameworks.
This person is not in the org chart
This person is not in any teams
This person is not in any offices