Mark Stapleton

Mark Stapleton is a seasoned Lead Major Incident and IT Operations Manager currently with Lloyds Banking Group, where they oversee the groupwide response to high-severity IT incidents, ensuring rapid service restoration and fostering continuous improvement in incident response processes. Previously, they worked in various IT roles, including as an Infrastructure Specialist and Technical Project Manager at Barclays, and as a Citrix Specialist at Reuters. Mark has extensive experience in managing critical incidents, leading cross-functional teams, and embedding resilience into digital ecosystems. They hold certifications in Agile practices and ITIL V3 foundation, enhancing their ability to navigate complex environments and drive effective IT service management.