Derek Walsh

Derek Walsh is an experienced professional with a diverse background in customer support, writing, and tour guiding. Currently serving as a Dublin Tour Guide with Withlocals since August 2019 and LocalBini since November 2023, Derek has also worked as an Audio Description Writer at Skillsoft and a Staff Writer at MakeUseOf, focusing on technology, business, and finance. Previous roles include Team Manager for technical support teams at HCL Technologies and Stream Global Services, where responsibilities included team performance management and process improvement. Derek's early career featured positions at eircom and UCD, contributing significantly to technical support and user assistance. Derek holds a Master's degree in Social Media Communications from Dublin City University, alongside a Bachelor's degree in Media Studies and French, and a Diploma in Information Technology.