Ben Cohen is an accomplished professional with extensive experience in customer success and retention. Currently serving as the Head of Customer Growth and Retention at Localize since September 2025, Ben previously held the position of Director of Customer Success at CorralData from September 2024 to June 2025. Prior to that role, Ben was the Head of Global Customer Care at OutSystems, where responsibilities included leading a global team focused on complex technical solutions for enterprise-level clients and establishing structured feedback loops to enhance services and products. Ben's earlier career at WordStream spanned nearly nine years, during which achievements included building a Customer Support organization, significantly improving response and resolution times, managing a substantial client portfolio, and contributing to the company's strategic consulting efforts. Ben holds dual Bachelor's degrees in Marketing and Business Management from the University of Maine.
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