Stephen Burkhardt

Stephen Burkhardt is a seasoned professional with extensive experience in technical support and customer service management. As a Technical Support Manager at Corsair, Stephen led a team of 50 support agents, achieving impressive metrics with an 85% customer satisfaction rate and a 90% resolve rate on over 800 service tickets daily. Prior to this role, Stephen managed a smaller team at Sage, maintaining a 95% CSAT while developing support metric guidelines. With a strong background in customer experience as the Director at Jasper and various positions in technical support at industry leaders like Apple, Microsoft, and Google, Stephen has consistently demonstrated the ability to enhance customer journeys, create effective policies, and achieve high satisfaction ratings across diverse teams and clients.