Seraphine Patel

Seraphine Patel is the Head of ORM & Social Listening at Locobuzz, where they lead ORM operations for over 24 brands and manage a team of more than 60 members. With over 15 years of experience in Customer Experience, ORM, and Digital Engagement, Seraphine has previously held positions at Hotstar and Emirates, focusing on customer service and performance optimization. They are adept at crafting data-driven strategies and fostering cross-functional collaboration to enhance brand reputation. Seraphine holds a Bachelor of Arts in Psychology and History from St. Andrew's College of Arts, Science and Commerce.