Carmen Luque is a Client Service Specialist at Loewe since November 2020, where significant contributions include redesigning the Salesforce service platform for enhanced client management and improving the "Contact Us" page. Carmen has also worked on streamlining processes across various departments to optimize omnichannel client experiences and has trained over 18 client service advisors, achieving a 95% average in client satisfaction scores. Prior experience includes a role as a Fashion Executive Assistant at The Apartment Strategic Communication, where support was provided for media campaigns and communication strategies, and an internship in digital marketing at DELBES IBIZA, focusing on innovative communication campaigns and social media management. Carmen holds a degree in Fashion and Design Management from Istituto Marangoni and a Bachelor's degree in Graphic Design from Universidad Complutense de Madrid.
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