Felipe Marques is a Service Designer at Loft since May 2021, specializing in user journey mapping, experience diagnostics, and process improvement for customer service. Previous roles at Loft include Marketplace Strategy & Ops Specialist and Supervisor of Supply, where Felipe enhanced operational efficiency and managed publication processes for real estate partners. Prior experience at L'Oréal involved inventory management and operational quality assurance, while early career positions at FMC Technologies focused on supply chain administration and technical reporting. Felipe holds a postgraduate degree in Project Management from the Federal University of Rio de Janeiro and a Bachelor's degree in Production Engineering from Cefet/RJ, complemented by technical training in Mechanics.
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