Natalya Carnaval

Natalya Carnaval is an experienced professional in customer relationship management and operational efficiency, currently serving as Head of Customer Relationship & Experience at Loft since May 2021. Natalya's experience includes significant roles at OLX Brasil as a Senior Key Accounts Manager, and at Grupo ZAP as an Account Manager, where strategic client management and consultative service were key responsibilities. Previous positions also involve managing a senior account portfolio at Imovelweb and driving new business initiatives at Gimba. Natalya holds a Bachelor's degree in Commercial Management from Universidade Cruzeiro do Sul and a degree in Marketing Technology from Anhanguera Educacional.