David Knaisch

David Knaisch currently serves as the Sr Manager of Critical Incident & Triage at Loftware, where a unified escalation process has been implemented and a new Cloud Ops Engagement process established. Prior to this role, David held positions at Telestream, including Technical Account Manager and Technical Support Manager, focusing on client education, relationship building, and managing a global support team. Significant achievements at Telestream involved reducing ticket quantities and ensuring high customer satisfaction during system transitions. David's earlier experience includes managing the global support team for EcoDigital, providing technical support at Oracle, and leading a technical support team at Front Porch Digital. David earned a Bachelor of Arts in Philosophy from Fort Lewis College.