Elen Schmitz

Elen Schmitz is a Data Analyst at Logcomex since May 2022, where responsibilities include deriving insights from Customer Success data to support decision-making. Prior to this role, Elen held various positions at James Delivery from October 2019 to May 2022, including Data Analyst and CX Leader, managing indicators and leading teams in Customer Experience and B2B services. Academic experience includes working as an intern at Pontifícia Universidade Católica do Paraná, providing personalized assistance to students, and serving as a PIBID scholarship holder focused on Human Rights. Elen holds a degree in Technology in Systems Analysis and Development from Pontifícia Universidade Católica do Paraná, completed in 2023, and has experience in customer support from positions held at the Biblioteca Pública do Paraná and BTCC Call Center.