Luana Feres

Luana Feres has four years of experience in the international trade sector. In 2017, they started as an Assistente de Comércio Internacional at Intrading Global. In 2018, they moved to Grupo Mateus as an Analista de Comércio Exterior. In 2021, they joined Britânia Eletrodomésticos as an Analista de Importação Jr. Currently, they are working as an Analista de Customer Success PL at Logcomex, where they are responsible for monitoring customer portfolios strategically through the analysis of metrics determined by the Health Score. Luana also assists customers in strategic searches on the platform and provides guidance on usability, performance, and training sessions, aiming to improve the performance of each customer. Additionally, they create personalized content such as "one page" and other specific reports according to customer demand, being highly analytical and working with data manipulation.

Luana Feres completed their Bacharelado em Relações Internacionais from UNICURITIBA between 2013 and 2017. Luana has also obtained several certifications since then, including Customer Success (Bootcamp) from Aldeia.cc in 2023, Customer Success | How to Exceed Your Customers Expectations and Customer Success: How to Reduce Churn and Increase Retention from Udemy in 2022, COMEX .220 from Concept Trading & Business in 2022, Guia Portuário: Agenciamento Marítimo from DL PORTOS in 2020, Atendimento a Clientes: Como Atingir a Excelência em Serviços from ESPM Escola Superior de Propaganda e Marketing, and Formação em Comércio Exterior from Aduaneiras - Informação Sem Fronteiras.