Caroline Fernandes is an experienced Customer Relationship and Customer Experience Analyst with a robust background in addressing the needs of both delivery personnel and clients at Loggi since October 2019. Caroline's role involves analyzing requests to enhance solution efficiency and providing personalized support to users of the platform, including route adjustments and current delivery updates. Prior to Loggi, Caroline worked at Sitel from December 2016 to August 2019, serving as an Analyst for consumer relations, specifically handling inquiries from consumers through Procon and the Consumer.gov platform. Caroline holds a degree in Marketing Management from Uninove - Universidade Nove de Julho, completed in 2022.
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