Daiane Batista

Daiane Batista has extensive experience in customer experience management, currently serving as Coordenadora de Experiência do Cliente at Loggi since July 2017, where responsibilities include defining and monitoring departmental OKRs, identifying process improvement opportunities, and managing team KPIs and costs. Previously, Daiane held the role of Supervisora de Relacionamento com o Cliente Pleno, focusing on team development and strategic business contributions. Daiane's career began at Whirlpool Corporation, where roles spanned from Analista de Administração Comercial to positions in customer experience, emphasizing client management and cross-departmental collaboration. Currently pursuing an MBA in Gestão Estratégica de UX Design at ESPM, Daiane holds a degree from Universidade Paulista.