Mateus Manetta is a seasoned professional in product support and automation, currently serving as the Product Support Coordinator at Loggi since September 2020. Responsibilities include leading a team focused on reducing SLA and incident volumes, providing technical guidance for automated Python scripts, managing problems with a Kanban approach, and resolving conflicts within the tech structure. Prior roles at Loggi included Senior and Junior Product Support Analyst, where Mateus led investigations and project implementations, mentored team members, and analyzed system metrics using Jira and Looker Studio. Experience also includes work at Ericsson as a Junior Programmer, engaging in database analysis, automation projects, and collaboration with international teams. Initial career stages included an internship in software development and a young apprentice position at Metrô de São Paulo. Education includes an ongoing MBA in Software Engineering from USP/Esalq and a Technologist degree in Systems Analysis and Development from FATEC-SP.
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