Gerson Rivera

Gerson Rivera is an IT professional with extensive experience in managed services and technical support across various organizations. Currently serving as a Managed Services Engineer II at Logically since August 2025, Gerson provides Managed Security Services support, maintaining operational excellence and high client satisfaction. Previous roles include Technical Services Analyst II at Rheem Manufacturing, Technical Support Specialist at BerkmanTech, and Technical Specialist at Apple, among others. Gerson's diverse skill set encompasses desktop support, cybersecurity, cloud services, and network administration, backed by a Bachelor's degree in Computer Science from York College and several IT certifications, including Google IT Support Professional Certificate and CompTIA Network+.