David Medina is a seasoned professional with extensive experience in global support and technical services, currently serving as Vice President of Global Support at LogicMonitor since August 2014. In this role, David has successfully operationalized paid support tiers that generated over $2 million in new annual recurring revenue and created impactful marketing collateral that significantly improved sales metrics. A proven leader, David has overseen technical support operations, established key performance indicators, and implemented processes that improved customer satisfaction rates. Prior to LogicMonitor, David held positions as a Field Service Engineer at Ultra Electronics and served in the US Navy, gaining valuable experience in technical operations and support. David holds a Bachelor of Science in Information Technology from Western Governors University and possesses numerous qualifications in military interoperability and technical operations.
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