Isaac P.

Isaac P. has extensive experience in technical support and customer service, currently serving as a Premier Technical Support Engineer at LogicMonitor since August 2021, where responsibilities include managing premier customer accounts and troubleshooting via live chat. Previous roles at LogicMonitor involved providing support through inbound chats and Zendesk tickets. Prior to this, Isaac P. worked at Hippo Insurance as a Bilingual Client Retention Specialist, enhancing customer retention through tailored recommendations, and held various customer service positions at State Farm, including handling escalated calls. Initial roles included management positions at Guitar Center and Spirit Halloween, showcasing strong leadership skills. Isaac P. is pursuing a Master's in Cybersecurity & Information Assurance and holds a Bachelor of Science in Cloud Computing.