Russell Hood is a Premier Support Engineer at LogicMonitor, bringing a rich background in customer support and team leadership. Previously, Russell held various roles at IRIS Software Group, including Customer Support Team Leader, where they managed a team of 11 agents and improved departmental KPIs. Russell's early career included positions at Cascade Ltd/Party Gaming and GMAC RFC, where dedication to customer service and problem resolution was established. Russell is known for fostering team growth and enhancing service delivery through effective training and development initiatives.
Location
High Wycombe, United Kingdom
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