Xavier Casares is a seasoned professional in the technology sector with extensive experience in technical support and operational excellence. Currently serving as the TS Strategy & Operational Excellence Manager and Global TS Lead for CX Strategy and Operational Excellence at LogicMonitor since July 2021, Xavier has progressively advanced through roles including Premier Support Engineer and Technical Support Engineer I/II. Prior experience includes positions as an Advanced Repair Agent at Geek Squad from February 2019 to July 2021, and various roles at Best Buy from May 2015 to February 2019, including LG Expert and Computer Sales Advisor. Academically, Xavier holds a Bachelor's degree in Business with a focus on Cyber Security from The University of Texas at San Antonio and completed the International Baccalaureate Diploma Programme from August 2011 to May 2015.
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