Loretta Hatch is a seasoned IT professional with extensive experience in technical support, incident management, and service delivery. Currently serving as a Technical Support Analyst at Logility since March 2023, Loretta manages changes to production environments ensuring proper planning, testing, and approval processes. Prior experience includes a role as Service Management Analyst at Unisys, where responsibilities encompassed ITIL-based service support and incident management. Loretta has held various positions such as Major Incident Manager at DXC Technology, Desktop Support Specialist at Crane Worldwide Logistics, and Business Analyst III at Harris Health System. An educational background in Computer Information Systems from DeVry University, alongside certifications in Microsoft Office Applications, complements Loretta's technical capabilities and analytical skills.
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