Aleksandar Šimon

Aleksandar Šimon is a seasoned professional in training and IT service management with extensive experience in leading teams and developing training programs. Currently serving as the CX Training Lead for EMEA, B2B Video Collaboration at Logitech since January 2021, Aleksandar focuses on training enterprise customer support teams on advanced video conferencing solutions and process improvements. Previous roles include IT Service Desk Trainer at Westbourne IT Global Services, where responsibilities involved training analysis and onboarding new staff, and acting as a subject matter expert at Voxpro, where complex case assistance and training were key tasks. Aleksandar also has experience in IT management and technical support, beginning a career in electrical components quality control, and holds a degree in Airframe Mechanics and Aircraft Maintenance Technology from Zrakoplovno tehnička škola Rudolfa Perešina.