Roger Sum is a data-driven and empathetic client success leader with over 10 years of progressive SaaS experience. They have held various positions, including Head of Customer Success at LOGO.com, where they currently seek to implement strategies that enhance customer experiences. Previously, they contributed to customer satisfaction as a Support Services Manager at Staples and a Learning & Enablement Specialist at Visier Inc. Roger also refined training programs and managed customer projects while serving as a Customer Support Manager at MemberClicks, earning a high customer satisfaction rating. They hold a Bachelor of Business Administration from Capilano University.
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