Erick K. is a seasoned professional with a diverse background in technical support and content advisory roles. Currently serving as a Content Advisory Board Member at LogRocket since January 2024, Erick leverages technical writing and web development expertise to enhance content proposals in product design, web development, and UX. Previously, Erick worked as a Support Specialist at Google from March 2022 to January 2023, providing chat and ticket support for internal employees while contributing insights that influenced metrics implementation. Prior experience includes serving as a Technical Support Associate at CoralTree, where support was provided for Qbox software, and as a General Help Desk Support Representative at Santa Clara University, assisting approximately 1,200 law students and faculty with hardware and software issues. Erick holds a Bachelor's degree in Studio Art and a minor in Art History from Santa Clara University.
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