Simon Duboc

Simon Duboc has a diverse work experience spanning multiple industries. Their most recent role was as a Customer Success Manager at Lokki, a position they started in May 2022. Prior to that, they served as a Customer Success Officer at Qonto from May 2021 to May 2022, where they managed transfers, direct debits, and cards, utilizing software and web services such as Intercom, Jira, Notions, Metabase, and Mayday. Simon also worked as an Assistant Chef de Produits International at Ceetiz from July 2020 to December 2020, where they conducted research on international operators to enhance the company's catalog of tourist attractions and monuments.

In 2020, Simon held the position of Chef de projet croisières at TERRES LOINTAINES from January 2020 to March 2020. In this role, they managed river cruises, handling reservations with suppliers, organizing logistical services, ensuring customer satisfaction, and optimizing internal procedures. Simon also assisted various colleagues in organizing and managing trips.

Simon's work experience at Ceetiz also included roles as a Customer Care B2B from March 2019 to August 2019, where they managed partnerships with large clients, responding to their inquiries, handling post-sales support and dispute resolution, creating and managing internal processes, analyzing destinations, and providing recommendations. During this time, they also contributed to the creation of a B2B newsletter and supported the B2B team in developing long-term strategies.

Simon's earlier experiences include working as a Barmen at HÔTEL CALA MURADA in 2017, providing service in both the dining area and bar, managing orders, and creating cocktails. Simon also worked as an Assistant Chef de Projet Marketing at PROFRAME in 2017, where they administered a rental equipment website, researched potential markets, created client and prospect databases, and designed newsletters. Additionally, Simon served as a Marketing Developer at LOGISVERT GESTION in 2016, contributing to sales tools development and participating in marketing projects within the real estate agency.

Before entering these industries, Simon began their career as a Junior Deputy at Assemblée nationale in 2005, participating in the drafting of a bill on household water conservation through the use of infrared faucets in public places. Simon engaged in debates at the National Assembly and achieved a rank of 27th out of 577 deputies.

Overall, Simon Duboc has accumulated experience in customer success, international product management, project management, customer care, bartending, marketing, and legislative affairs throughout their career.

Simon Duboc attended Université Gustave Eiffel from 2018 to 2020, where they obtained a Master's degree in Destination Management with a specialization in Institut Francilien d'Ingénierie des Services. Before that, from 2017 to 2018, they studied at Otto-Friedrich-Universität Bamberg, where they completed the first year of their Master's degree in International Business B2B. Prior to that, from 2016 to 2017, Simon attended IAE FRANCE - Écoles Universitaires de Management, where they earned a Bachelor's degree in Sciences de Gestion - Management. In the years 2014 to 2016, Simon studied at Université de Rouen and received a DUT degree in Techniques de Commercialisation.