John Douglas is a skilled Systems Consultant at Long View Systems, with extensive experience in technical support roles including a position as a Technical Support Analyst at IBM Canada. Noteworthy expertise includes troubleshooting hardware and software issues, managing remote access solutions, and improving service level agreements. John's background encompasses a Junior Business Analyst role at Iron Data Solutions, where customer issue management was prioritized, alongside earlier experience in customer service and cash handling at Metro Inc. Education includes credentials in Project Management and Business Analysis from reputable institutions, complemented by technical training in Computer Networking and Technical Support. John also contributed as a volunteer at HackerNest, promoting community building within the tech sector.
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