Célia Josse

Célia Josse has extensive experience in global CRM, clienteling, and customer service, currently holding the position of Global CRM, Clienteling & Customer Service Director at Longchamp since June 2019. In this role, Célia is responsible for creating authentic and personalized moments to strengthen client relationships and enhancing client understanding through detailed analytics, KPI sharing, and action planning. Prior to Longchamp, Célia served in various roles at L’OCCITANE Group from January 2015 to June 2019, including Global CRM Manager and Europe CRM Manager, where responsibilities centered on developing CRM strategies, optimizing client lifecycle management, and overseeing budget management. Célia's earlier career includes positions in trade marketing and CRM across prominent companies, along with a strong academic background, holding an MBA from NEOMA Business School.