Loopio
Michael Mackay is an experienced professional in customer solutions and success management, currently serving as a Senior Customer Solutions Manager at Loopio since March 2019. Michael has a proven track record of collaborating with key accounts to develop innovative solutions for the Loopio platform, ensuring effective communication between clients and product teams, and driving client retention with a remarkable 93% lifetime ARR retention. Previously, Michael held several positions, including Senior Customer Success Manager at Loopio, where over $1,200,000 of ARR growth was achieved. With a strong background in consultative roles, Michael has also worked as an Independent Consultant for social media marketing, Head of Educational Partnerships at Peekapak, and Director of Business Development at INVIVO Communications Inc. Michael's educational background includes a Social Media Marketing Certificate from George Brown College.
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