Michelle Xu is a seasoned professional with extensive experience in product operations and customer success. Currently serving as the Senior Product Operations Manager at Loopio since March 2021, Michelle established essential go-to-market processes and cross-functional alignment as the first hire in Product Ops. Key accomplishments include implementing significant tools for user feedback, data visualization, and product analytics, along with producing comprehensive product reporting for senior leadership. Previously, Michelle held various roles at Loopio, including Product Operations Manager and Senior Consultant in Professional Services, where foundational practices were created for the Customer Adoption team and substantial revenue impact was achieved. Additional experience includes serving as the Customer Support & Success Lead at Hubba and contributing to the rapid growth of Ritual.co during a period of international expansion. Michelle holds a Bachelor of Commerce with Distinction from the Smith School of Business at Queen's University and has furthered education at Luiss Business School.
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