Stephanie Nicoll

Stephanie Nicoll is a seasoned professional with extensive experience in customer success and enablement. Currently serving as Senior Customer Enablement Manager at Loopio since February 2023, Stephanie previously held multiple managerial roles at Dialpad, where recognition as CS Manager of the Year was achieved for the 2021 fiscal year. With a proven track record in managing teams and customer relationships, Stephanie has led teams of Customer Success Managers, overseeing a substantial portfolio exceeding 800 accounts and $14M ARR. Previous positions include Project Manager at Innovyze, where software implementations for UK-based water companies were executed, and Client Success Specialist at Osprey Informatics, where a new Client Services structure was developed. Stephanie's early career included roles as Customer Success Manager at LifeWorks and Project Specialist at Solium, alongside an administrative role at Benevity. Stephanie holds a Bachelor of Arts degree in Peace and Conflict Studies with a minor in History from the University of Waterloo.