Loop helps brands build better customer relationships through one of the most fragile interactions: returns. 

E-Commerce

Loop

Loop's headquarters in Columbus, OH, United States

Jonathan Poma

Brent-Stig Kraus

John-David Klausner

Jill Londino

Kristen Kelly

David Morgan

Kelly Nestor

The Engineering and Development team at Loop is responsible for designing and implementing innovative software solutions that enhance customer return experiences. This diverse group of engineers and technical leaders collaborates on front-end and back-end development, machine learning applications, and security measures, ensuring that the platform is both user-friendly and secure. Their work directly impacts how brands manage returns, ultimately fostering stronger customer relationships.

Engineering and Development

The Sales and Customer Success team at Loop is dedicated to fostering strong relationships with brands by effectively managing the sales process and ensuring client satisfaction throughout their return experiences. This team works collaboratively to identify new business opportunities, onboard merchants, and provide ongoing support, ensuring that both sales targets and customer expectations are consistently met. Their focus on both enterprise and mid-market accounts helps optimize customer journeys, driving loyalty and value for Loop’s clients.

Sales and Customer Success

The Product Management and Design team at Loop is responsible for developing user-centric strategies and innovative designs that enhance the returns experience for customers. This cross-functional group collaborates closely to identify user needs, streamline product features, and effectively position the brand, ensuring that return processes are not just efficient, but also promote stronger customer relationships.

Product Management and Design

The Leadership Team at Loop is responsible for setting the strategic direction and vision of the company, ensuring alignment across various functions, and fostering innovation in customer relationship management through returns. They collaborate to drive operational excellence, enhance merchant success, and cultivate a positive company culture while overseeing product development and financial sustainability.

Leadership Team

The Partnerships and Merchant Onboarding team at Loop is responsible for establishing and nurturing relationships with merchants and partners to ensure a seamless onboarding experience. They facilitate collaboration, support merchants in integrating return solutions, and enhance partner engagement, driving customer satisfaction and retention. Through strategic partnerships, the team enhances Loop's service offerings, positioning the company as a leader in optimizing return processes for brands.

Partnerships and Merchant Onboarding

The Marketing and Communications team at Loop focuses on enhancing brand visibility and driving customer engagement through targeted campaigns and content strategies. They work collaboratively to generate demand, manage communications, and create compelling narratives that highlight Loop's innovative approach to customer returns, ultimately strengthening relationships between brands and their customers.

Loop

Org chart

Teams

Engineering and Development

Sales and Customer Success

Product Management and Design

Leadership Team

Partnerships and Merchant Onboarding

Marketing and Communications

Offices

Loop

Org chart

Teams

Engineering and Development

Sales and Customer Success

Product Management and Design

Leadership Team

Partnerships and Merchant Onboarding

Marketing and Communications

Offices

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