Liam Smith is an experienced senior leader specializing in player protection and customer operations within the iGaming sector at Lottoland, where they currently serve as Head of Player Protection. With a career spanning sectors such as energy and outsourcing, Liam has a proven track record in driving operational excellence and sustainable growth while leading large, high-performing teams. They have successfully implemented AI-driven transformation programs and developed strategies that enhance customer experience and regulatory compliance. Liam's leadership style merges strategic vision with practical implementation to deliver measurable results in complex, regulated environments. They are currently pursuing a BSc in Computing and a Postgraduate degree in Management while holding a PRINCE2 certification in project management.
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