Giulia Lupi is a seasoned professional in customer service and digital communication, currently serving as Front End Digital Customer Care Coordinator at Lottomatica since December 2022. Previously, Giulia held positions as a Digital Customer Care Operator at Lottomatica and Customer Service Operator at ALD Automotive Italia, where responsibilities included assisting clients via various digital platforms and addressing inquiries related to vehicle usage and contract modifications. Additional experience includes roles in customer service and sales assistance at Innovaway, Decathlon Italia, and Banco BPM, as well as internships focused on communication and social media management. Giulia holds a Master's degree in Professional Communication and Multimedia from Università di Pavia and has participated in seminars on Crisis Communication and Emergency Management.
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