Luca Fracassi is an experienced professional in customer service and training, currently working as a Consulente CRM at Lottomatica since May 2021. Prior to this role, Luca served as a Senior Training Specialist at IGT from October 2019 to May 2021, focusing on training and performance monitoring for the Retail network. Earlier experience at IGT also includes positions as a Specialista Retail, responsible for various support functions and process definition. Luca has further held multiple Training Manager roles at Global Remote Services and began the career as a Customer Service Agent at Telecom Italia. Educational qualifications include a degree from the University of Rome Tor Vergata.
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