Chris Meadows is the Sr. Director of Technology Operations at Lowe's Companies, Inc., where they direct global IT Service Desk operations. With over 25 years of experience in IT Operations and Service Management, Chris has held several leadership roles across various sectors, including Healthcare and Retail. Previously, they served as a Certified Instructor for STI-Knowledge, training numerous practitioners in best practices for the support industry. Chris possesses multiple certifications, including HDI-Certified Support Center Director and ITIL, and holds a bachelor's degree from the University of North Carolina at Charlotte. They have received industry accolades, including the 2015 HDI Manager of the Year Award and led Lowe's to win the 2016 HDI KCS Award for knowledge management.
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