James Morehead has over two decades of experience in technology and engineering roles. Starting as a System Engineer/Technical Sales Manager at Prizm Technologies from August 1994 to June 1999, James was responsible for the installation, configuration, and analysis of various infrastructure monitoring tools. From October 1999 to August 2008, James served as Manager of Performance Engineering Technologies at Premier Inc., providing analytical support to enhance hardware and software performance across multiple business units. Since September 2008, James has been working at Lowe's Home Improvement as an Engineer III, where responsibilities include serving as the ITSM Incident Management Process Owner, focusing on the development and governance of incident management policies and procedures.
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