John Stein

John Stein is a seasoned IT service management consultant and lead problem manager at Lowe's Companies, Inc., where they currently guide ITSM process implementations and enhance service performance. With extensive experience as an Electronics Technician First Class in the US Navy from 1994 to 2006, they have a strong technical foundation. John previously held positions as a Lead IT Service Management Analyst focusing on problem management and has contributed significantly to developing user training and compliance metrics. They earned a BIT in Network Administration and an AA in Business Administration from American InterContinental University, both with a 4.0 GPA.