Mimi Munkwitz

Mimi Munkwitz is a seasoned CX leader and brand strategist with over 10 years of experience in customer experience strategy, marketing, and consulting. They served as a Senior Manager at Kohl's from 2018 to 2023, where they developed integrated marketing strategies influencing a significant portion of creative content. Currently, as the Senior Director of Customer Experience Strategy & Integration at Lowe's, Mimi focuses on long-term insights-backed retail strategies while also leading initiatives that enhance organizational competency in customer-obsession. They previously held roles at CarMax, Deloitte Consulting, and RockAuto, further showcasing their expertise in driving impactful business results across various industries. Mimi is pursuing a Bachelor's degree in Marketing Management and Human Resources and Leadership at the University of Wisconsin-Madison.