Shaina Choate is a Charlotte-based analytics leader with over 20 years of experience in data analysis. They currently serve as a Contact Center Business Intelligence Manager at Lowe's Companies, Inc., after previously holding roles such as Senior Business Analyst at Jetstream Ground Services and CX Business Analyst at Broad River Retail. Shaina's extensive background includes managing talent acquisition and development, driving operational efficiency, and implementing strategic improvements across various industries. They earned an Associate's degree in Hotel, Motel, and Restaurant Management from Central Piedmont Community College.
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