Edward Francis

Edward Francis has a diverse work experience in the field of IT. Edward is currently working as an IT Manager at LP3 since October 2022. In this role, Edward is responsible for managing the IT operations and infrastructure security for small and medium businesses pursuing DoD contracts. Edward performs NIST 800-171 assessments and provides recommendations to ensure compliance. Edward has accomplished creating an automated Excel workbook to streamline the assessment process and setting up a Microsoft 365 environment for a non-profit organization.

Prior to LP3, Edward worked as an IT Support Specialist at Bond, Schoeneck & King PLLC from June 2018 to January 2021. At the law firm, they provided IT help desk support to around 500 users across eight offices. Edward's notable accomplishment in this role was configuring the Microsoft Deployment Toolkit for the Windows 10 migration.

Before that, Edward worked as an IT Support Specialist at Kishmish, Inc. from August 2017 to May 2018. Edward provided IT helpdesk support and services to over 200 small and medium businesses in the Central New York area, including configuring computers, installing software, and creating user accounts.

Edward also worked as a Desktop Support Consultant at DCI Technology Solutions from May 2017 to August 2017. Edward assisted BNY Mellon with a project to deploy new thin client computers for a desktop virtualization project. Edward's primary responsibilities included re-imaging, setting up, and deploying 600 thin client computers. Edward collaborated with the BNY Mellon desktop support team and other consultants to meet project deadlines.

In their earlier career, Edward worked at Spectrum (formerly Time Warner Cable) in two roles. From an unspecified date until 2017, they served as a Senior Change Management Coordinator, where they participated in the development, testing, and deployment of a new Enterprise Request for Change (RFC) tool. Edward also provided troubleshooting and support to users of the RFC tool. Prior to this role, from an unspecified date until 2015, they worked as a Change Management Coordinator, collaborating with engineering teams and ensuring compliance with the change policy.

Overall, Edward Francis has demonstrated a strong technical background and expertise in IT support, infrastructure security, and change management.

Edward Francis has a Bachelor's degree in Information Technology from the University of Phoenix. Additionally, they have obtained several certifications including the Microsoft Certified: Security, Compliance, and Identity Fundamentals from Microsoft in June 2023, the Microsoft Certified: Azure Fundamentals from Microsoft in March 2023, the CompTIA Security+ ce Certification from CompTIA in February 2023, and the Network+ certification from CompTIA in March 2018. Edward also has a CompTIA A+ certification, but the month and year of obtaining it are unavailable.