James Smith is currently the EVP, Head of Default-Asset Management at Ascribe. Previously, they served as the Head of Customer Service at JMATEK North America, where they prioritized customer care and process enhancement, achieving over $250,000 in cost savings. Their extensive experience includes roles as Vice President of Buyer Experience at Auction.com, where they managed teams to optimize customer support and significantly reduced costs. Additionally, they held leadership positions at F&I Sentinel, Altisource, GMAC ResCap, and VRM Mortgage Services, demonstrating a strong track record in operations management and customer experience across various sectors.
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