Erna E.

Erna E. is a skilled professional with a wealth of experience in various management roles across different industries. With a background in English language and literature, Erna has held titles such as Train Crew Manager, Security Manager, and Service Manager at LRT Jakarta. Prior to this, Erna served as Director of Quality at The Ritz-Carlton Jakarta and Quality Manager at The Ritz-Carlton, Dubai. Erna's expertise extends to guest experience management and quality improvement, showcasing a strong focus on enhancing service standards. Graduating from the University of Brawijaya with a Diploma III in English, Erna continued their education at Universitas Terbuka to earn a Bachelor of Arts in English Language and Literature.