Ly Nguyen is an experienced IT professional with a background in desktop support, network operations, quality assurance, and engineering. Currently serving as an ITS Desktop Support Analyst II at Louisiana State University since April 2020, responsibilities include providing technical support for over 500 users and managing user accounts within Active Directory. Prior roles include ITS Network Operations Center Analyst, where network monitoring and troubleshooting were key duties. Ly's tenure at Hyundai Mobis North America as a Quality Assurance Specialist involved leading root cause analyses for quality defects and process improvements. Previous experience also includes positions as an Electrical Engineer Co-Op at Shaw Industries and a Hardware Engineering Intern at Centralite Systems. Ly holds a Bachelor of Science in Computer Engineering from the University of South Alabama.
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