Shane Valure

Shane Valure is an experienced IT professional currently serving as the Service Desk Manager at Louisiana State University since January 2018, where responsibilities include overseeing daily operations, managing incident responses, and ensuring service level agreements are met. Valure has advanced through various roles at LSU, including Service Desk Analyst 2 and ITSM Administrator, delivering Level 2 IT support, managing system configurations, and leading service desk improvements. Prior experience includes management roles in mental health services at Rehabilitation Services of Louisiana, as well as customer service positions in retail and grocery sectors. Valure holds a Master of Arts in Psychology from Southeastern Louisiana University and a Bachelor of Science in Psychology with a minor in Sociology from Louisiana State University.