Akhil M

Akhil M is an IT Service Management professional currently serving as a Senior Operations Manager at LTIMindtree, where they manage an incident and problem management team. Previously, Akhil held various roles, including Module Lead at Mindtree, Quality Lead at ITC Infotech, and Service Delivery Analyst at IBM, demonstrating expertise in incident, problem, and quality management. With a Bachelor of Commerce in Computer Science from Mahatma Gandhi University, Akhil has consistently driven operational excellence, optimizing service delivery processes and reducing resolution time across teams. They are passionate about enhancing systems for greater efficiency and value creation.