Jivan Younes is an experienced Service Delivery Manager with over 12 years in IT operations, infrastructure, and service management, primarily across Germany, Austria, and the EMEA region. Currently, Jivan leads IT support and delivery for HCLTech’s client HellermannTyton, focusing on aligning technical delivery with business goals while ensuring SLA compliance. Jivan's background encompasses roles in IT systems administration, support management, and operations strategy, demonstrating both technical expertise and leadership acumen. Fluent in five languages, Jivan is dedicated to continuous improvement in IT service delivery.
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