Karan Rao is a seasoned professional in digital commerce and customer experience, specifically within the aviation and travel technology sectors, bringing over 19 years of expertise in airline distribution and service automation. Currently serving as the Managing Principal and Customer Experience Advisory Lead at LTIMindtree, Karan builds and scales advisory services for airlines and global retailers while leading omnichannel strategies to enhance service transformation. Previous roles include positions at Sabre Inc. and Mindtree, where Karan focused on product management, system modernization, and strategy development for various travel and hospitality clients. Karan is dedicated to advancing customer-centric retailing and often engages with CXOs to turn strategies into executable roadmaps.
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