Michael P Hill

Michael P Hill is a results-driven program manager with over 10 years of experience in customer service and support program design. At Microsoft, they managed the entire program lifecycle for operations and support programs, enhancing customer experiences and driving growth in the Department of Defense sector. Most recently, at The Pokémon Company International, they developed critical reporting and the customer satisfaction program to improve customer and agent experiences. Currently, as a Senior Specialist in Program & Project Management at LTIMindtree, Michael leads cross-functional initiatives to enhance support processes and drive execution through data-driven insights.