Shivani Sahu is a Senior ServiceNow Developer with over five years of experience in the ServiceNow platform, specializing in ITSM, ITBM, and Performance Analytics. They have held roles at HCL Technologies, Accenture, and LTIMindtree, where they developed processes for Incident, Problem, and Change Management, and worked on ESC portals and Virtual Agents. Shivani has achieved multiple mainline certifications, including CSA, CAD, CIS-ITSM, and CIS-Discovery, and is pursuing further certifications in HRSD and ITAM. They hold a Bachelor of Engineering degree from LNCT Group of Colleges, where they graduated with a CGPA of 8.7.
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