LTVplus
Catherine K. is a skilled professional with a diverse background in customer service and event management. Currently serving as a Customer Service Agent at LTVplus since February 2022, Catherine previously held the position of Subject Matter Expert at CCI Kenya from October 2020 to January 2022. As a freelance Event Manager from October 2018 to October 2020, Catherine specialized in event planning and project management. Earlier experience includes roles as an Event Production Assistant at PHAT! Music & Entertainment Limited and as an Assistant Producer Intern at Protel Studios Ltd, where work involved the Real Househelps of Kawangware TV Show. Catherine also completed a Studio Internship at the National Museums of Kenya. Catherine holds a Bachelor's Degree in Mass Communication, Electronic Media from Jomo Kenyatta University of Agriculture and Technology, earned between 2011 and 2014.
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LTVplus
Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.